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Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last Updated: December 15, 2024

1. Introduction

ParkSmartPro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our smart parking platform and services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Name and contact information (email, phone number)
  • Account credentials (username, password)
  • Payment information (credit card details, billing address)
  • Vehicle information (license plate, vehicle type)
  • Location data when using our services

2.2 Usage Information

We automatically collect information about how you use our services:

  • Device information (IP address, browser type, operating system)
  • Usage patterns and preferences
  • Parking history and booking details
  • App interactions and feature usage

2.3 Location Information

With your consent, we collect location data to:

  • Find nearby parking spaces
  • Provide navigation assistance
  • Improve our AI recommendations
  • Verify parking usage

3. How We Use Your Information

We use your information to:

  • Provide and improve our smart parking services
  • Process payments and manage subscriptions
  • Send booking confirmations and updates
  • Provide customer support
  • Personalize your experience with AI recommendations
  • Communicate about new features and offers
  • Ensure security and prevent fraud
  • Comply with legal obligations

4. Information Sharing

4.1 Service Providers

We may share your information with trusted third-party service providers who help us operate our business:

  • Payment processors
  • Cloud hosting providers
  • Customer support platforms
  • Analytics services
  • Marketing platforms

4.2 Parking Partners

We share necessary information with parking facility operators to facilitate your reservations and ensure proper access.

4.3 Legal Requirements

We may disclose your information when required by law or to protect our rights, safety, or the rights of others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate security measures to protect your information:

  • Encryption of sensitive data in transit and at rest
  • Secure payment processing through certified providers
  • Regular security audits and updates
  • Access controls and employee training
  • Monitoring for suspicious activities

6. Your Privacy Rights

6.1 Access and Correction

You have the right to access and update your personal information through your account settings.

6.2 Data Portability

You can request a copy of your data in a portable format.

6.3 Deletion

You can request deletion of your account and associated data, subject to legal retention requirements.

6.4 Marketing Communications

You can opt out of marketing communications at any time through your account settings or unsubscribe links.

6.5 Location Data

You can disable location sharing through your device settings, though this may limit some features.

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze usage patterns and improve our services
  • Provide personalized content and recommendations
  • Measure the effectiveness of our marketing

You can control cookie settings through your browser preferences.

8. Third-Party Services

Our service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external services.

9. Children's Privacy

ParkSmartPro is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:

  • Account information: Until account deletion
  • Payment records: 7 years for tax and legal compliance
  • Usage data: 2 years for analytics and improvement
  • Support communications: 3 years

12. AI and Automated Processing

We use artificial intelligence and automated systems to:

  • Provide personalized parking recommendations
  • Optimize pricing and availability
  • Detect fraud and security threats
  • Improve our services and user experience

You have the right to request human review of automated decisions that significantly affect you.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising privacy rights

14. European Privacy Rights

If you are in the European Union, you have rights under the General Data Protection Regulation (GDPR):

  • Right of access to your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices in our app

16. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

17. Data Protection Officer

For EU residents, you can contact our Data Protection Officer at:

18. Supervisory Authority

EU residents have the right to lodge a complaint with their local supervisory authority if they believe their data protection rights have been violated.